This document sets out the full Terms & Conditions governing all bookings and stays at Riva One. It incorporates, in full, the annexures for Parking & Access Gate Terms, E-Bike Use and Indemnity, and the Drone Policy. By making a booking, confirming a reservation, checking in, or remaining on the property, the Guest agrees to be bound by this document.
Parties to the Agreement
Riva One (“Riva One”) is a luxury hospitality brand operated and managed by Alfa One Estates
(Pty) Ltd (“Alfa One Estates”, “we”, “us”), a company registered in the Republic of South Africa.
The accommodation agreement is concluded directly between the Guest and Alfa One Estates (Pty) Ltd.
All references to “Riva One” in this document include Alfa One Estates (Pty) Ltd, its directors, employees, agents, and contractors.
- Rates & Payment Terms
1.1 Rates are quoted per accommodation unit (suite/room/villa, as applicable) and include standard cleaning services (unless otherwise specified on your booking platform), access to communal areas, any applicable government taxes, and 15% VAT. All rates are in South African Rand (ZAR).
1.2 Additional services (for example: extra cleaning, laundry services, special requests, late check-out) may incur extra charges and must be arranged either prior to arrival or during your stay, subject to availability.
1.3 To secure and confirm your booking, the following deposit schedule applies:
- 50% deposit required at the time of booking.
- The deposit will be applied toward any applicable cancellation fee as outlined in the Cancellation Policy (Section 2).
1.4 Payment deadlines:
- Villa bookings: the remaining balance (including extras) is due no later than 30 days prior to arrival (depending on season), or in full upon booking if the reservation is made within 30 days of arrival.
- Guesthouses & apartments: the remaining balance (including extras) is due no later than 14 days prior to arrival (depending on season), or in full upon booking if the reservation is made within 14 days of arrival.
1.5 The exact payment deadline will be specified in your booking confirmation. Payments may be made via secure payment link, credit/debit card, or bank transfer.
1.6 Bookings are confirmed only upon receipt of the required deposit, all necessary guest details, and written confirmation from Alfa One Estates.
1.7 Unconfirmed bookings may be cancelled without notice.
- Cancellation & Refunds
2.1 Cancellation fees apply on the full value of the booking: Villa bookings
- More than 30 days prior to arrival: refund of deposit amount paid.
- Less than 30 days prior to arrival, including no-shows: 100% cancellation fee. Guesthouses & apartments
- More than 14 days prior to arrival: refund of deposit amount paid.
- Less than 14 days prior to arrival, including no-shows: 100% cancellation fee.
2.2 If the required balance payment is not received by the stated due date (30 days before arrival for villas, 14 days before arrival for guesthouses/apartments, or as otherwise specified), management reserves the right to cancel the booking. Any deposit paid will be treated as a cancellation fee and the dates may be released and re-sold.
2.3 In the event of premature departure, guests remain liable for the full duration of their original booking. Refunds are at the sole discretion of management and subject to the ability to rebook the accommodation.
- Check-In & Guest Identification
3.1 Check-in is from 15:00 on the scheduled day of arrival, unless otherwise agreed in writing.
3.2 Early check-in may be requested and will be accommodated where possible; however, it cannot be guaranteed and may incur an additional fee.
3.3 All guests must present a valid government-issued photo ID at check-in, and the main booker must provide a valid credit card. These are required as a condition of admission. The card on file may be charged for incidental amounts as detailed in Section 17.
3.4 Personal identification documents may be recorded for legal compliance. All data is handled in accordance with Section 5 (Privacy) and applicable law.
- Check-Out & Departure
4.1 Check-out time is by 10:00 for villas and 11:00 for all other properties on the day of departure unless otherwise arranged.
4.2 Late check-out may be available upon request, subject to availability and additional fees. Unauthorised late departures may incur charges equivalent to an additional night’s stay.
4.3 Guests are responsible for vacating the property and returning keys/access devices by the check-out time.
- Privacy Policy (POPIA)
5.1 We collect personal information necessary to process your booking, comply with legal obligations, provide customer service, and improve our services. This may include identification, contact details, payment information, and special requests.
5.2 Personal information will not be sold to third parties. It may be shared with trusted service providers such as payment processors, booking platforms, and legal authorities when required by law.
5.3 All personal data is processed in compliance with POPIA. Appropriate technical and organisational safeguards are implemented.
5.4 We retain personal data only as long as necessary to fulfill the purposes above and to comply with legal requirements, after which it is securely deleted or anonymised.
5.5 Guests may request correction or deletion of personal data, or object to certain processing, by contacting management.
5.6 Services are not intended for children under 18 without appropriate adult supervision and consent.
- Maximum Occupancy
6.1 Each property has a maximum occupancy as specified in the listing/booking confirmation.
6.2 At no time may the number of guests exceed this limit.
6.3 Exceeding maximum occupancy is grounds for immediate termination of your stay without refund and may result in additional charges.
- Visitor Policy & Overnight Guest Definition
7.1 Only registered guests are permitted on the property.
7.2 Any visitors must be announced in advance (regardless of duration) and are not permitted to stay overnight unless officially booked and all applicable fees paid.
7.3 For avoidance of doubt, an “overnight guest” is any person who stays on the property between
00:00 and 06:00. Any person still present after 06:00 will be deemed an overnight guest.
7.4 Should overnight guests cause the room/property to exceed the stated maximum occupancy, this constitutes a material breach. Management may (a) charge a full room fee for the additional guest(s) and/or (b) terminate the stay without refund.
- Noise & Party Policy
8.1 Parties, events, gatherings, or similar group activities are strictly prohibited unless arranged and confirmed in writing by management.
8.2 Please keep noise to a minimum at all times, especially between 22:00 and 08:00 (quiet hours).
8.3 Failure to comply may result in termination without refund and additional charges.
- Noise Monitoring Devices
9.1 Certain properties may use privacy-safe environmental sensors (for example Minut devices) in selected common areas. These sensors do not record audio or video.
9.2 Devices measure noise levels and related environmental data solely to enforce house rules, protect neighbours, and safeguard the property.
9.3 By confirming your booking and checking in, you consent to the use of such devices during your stay.
- Smoking Policy
10.1 Riva One is strictly non-smoking in all indoor areas and outdoor spaces (balconies, terraces, pool decks, gardens), unless explicitly approved in writing for a designated outdoor space.
10.2 Breach will result in deep-cleaning fees and may lead to termination.
- Pet Policy
11.1 Pets are not allowed unless prior written approval has been obtained from management.
- Pool & Jacuzzi Use
12.1 Use of any pool or jacuzzi is at your own risk. No diving is permitted. Children must be supervised at all times.
12.2 Please do not remove or tamper with equipment. Management will assist if needed.
12.3 Jacuzzi operating hours: 12:00 to 21:00. Heating is switched off overnight. Reheating begins from 10:00 the next day and requires reasonable time to reach temperature.
12.4 Jacuzzi temperature range is between 30°C and 35°C and may fluctuate based on weather and usage.
- Security & Personal Belongings
13.1 Please ensure all doors and windows are locked when leaving the property.
13.2 Electronic safes may be provided; use is at the Guest’s own risk.
13.3 Alfa One Estates/Riva One is not liable for loss, theft, or damage to personal belongings except in cases of proven negligence or where liability cannot legally be excluded.
13.4 Guests should arrange adequate personal travel, property, and medical insurance.
13.5 Luggage storage (if offered) remains at the Guest’s risk, except where liability cannot legally be excluded.
- Lost Keys & Access Cards
14.1 Lost keys, access cards, tags, or similar equipment will incur a replacement/reprogramming fee charged to the Guest.
- Security Deposit
15.1 A security deposit may be required at management discretion via credit card hold or cash deposit. Check-in may be arranged only once the deposit is received.
15.2 Refunds are subject to post-check-out inspection. Deductions may be made for damages, missing items, or rule breaches.
15.3 Where supported, invoices/receipts/inspection reports will be provided upon request. Balance refunds are processed within 7 to 14 days.
- Property Damage & Guest Liability
16.1 Guests are responsible for any damage to the property, furnishings, equipment, or common areas during their stay.
16.2 Where damages exceed the deposit (or no deposit was collected), the Guest is liable for the full cost.
16.3 Costs may be deducted from the deposit, charged to the credit card on file, billed via payment link, or collected via the booking platform.
- Incidental Charges & Credit Card Authorisation
17.1 All guests must provide a valid credit card at check-in (via online pre-check-in form or upon arrival). The card may be pre-authorised in an amount determined by management to cover potential incidentals and/or the security deposit.
17.2 By supplying card details, you authorise Alfa One Estates/Riva One to charge for incidentals including, without limitation:
- Minibar consumption not included or any charges resulting from unreasonable/excessive minibar consumption (see Section 18).
- Spa treatments, laundry, and other services booked through management and not paid directly.
- Restaurant bookings, activities, guides, deposits, and third-party services arranged at the Guest’s request (see Section 19).
- Damage or removal of property and contents.
- Deep-cleaning fees (for example smoking).
- Late check-out fees.
- Lost key/access card fees.
17.3 You authorise management to charge the card for any such fees identified during your stay or after departure.
- In-Room Minibar (Inclusive Use)
18.1 The in-room minibar is inclusive unless otherwise stated in your booking confirmation.
18.2 Minibar items and brands may vary and depend on availability and seasonality.
18.3 The minibar is intended for reasonable personal consumption. Unreasonable or excessive consumption (as determined at management’s discretion), stockpiling, redistribution to non- registered guests, or removal of minibar items from the property may result in additional charges and/or suspension of replenishment.
- Additional Services & Third-Party Charges
19.1 At the Guest’s request, management may arrange additional services (for example: helicopter flights, private guides, transfers, tours, wellness services). Unless expressly stated otherwise, such services are not included in the accommodation rate.
19.2 Charges for such services may be added to the Guest account and settled at the end of the stay, or charged to the credit card on file.
19.3 Alfa One Estates/Riva One acts solely as an intermediary for third-party providers and is not liable for their acts, omissions, delays, cancellations, or performance except where liability cannot legally be excluded.
- Prohibited Activities
20.1 Cryptocurrency mining or any activity involving excessive or abnormal electricity usage (for example high-powered servers or industrial-scale computing equipment) is strictly prohibited.
20.2 Where identified, the Guest is liable for electricity consumed and any related damages, penalties, or costs.
- Commercial Use, Photography & Filming
21.1 Any professional or commercial use of the property (including photography, filming, content creation, social media shoots, interviews, recordings) is not permitted without prior written consent from management.
21.2 Unauthorised commercial activity may be stopped immediately and may result in additional fees or termination.
21.3 Drone operation is not permitted without prior written consent and is governed by the Drone
Policy in Annexure C.
- Influencer, Press & Hosted Stays
22.1 Any hosted, influencer, press, barter, or discounted stay remains subject to these Terms & Conditions unless expressly varied in writing in a separate agreement.
22.2 Influencers/hosted guests may not use the property for any additional commercial or promotional use unless prior specified in writing. If unauthorised commercial use occurs, management may apply commercial usage fees, additional charges, terminate the stay, and/or pursue legal remedies.
- Illegal Activities
23.1 Illegal behaviour is strictly forbidden and will result in immediate termination of your stay and possible legal action.
- Rule Violations & Disciplinary Actions
24.1 Non-compliance with these rules may result in a written warning and timeframe to remedy the breach.
24.2 Failure to remedy, repeated violations, or conduct threatening the property, staff, or other guests may result in termination, forfeiture of payments, and legal procedures to require guests to vacate.
24.3 Management will document communications and actions. Except in cases of criminal activity, serious endangerment, or illegal acts, guests will be given reasonable opportunity to respond.
24.4 If guests are required to vacate after due process, no refunds will be issued and guests remain liable for additional charges, damages, or costs.
- Children & Child Safety
25.1 Children are welcome where permitted, but must be supervised at all times, especially around pools, balconies, stairs, and glass elements.
25.2 Properties are not child-proofed. The child’s legal guardian/supervising adult/booking signatory accepts full responsibility for the child at all times, including any incident, injury, loss, or damage caused by or involving the child.
25.3 Guests may be required to sign a child safety indemnity acknowledging responsibility for supervision and safety.
- Hazardous Goods
26.1 Storing or bringing hazardous, combustible, or objectionable items onto the property is strictly prohibited.
- Water Restrictions
27.1 Guests must comply with all local water restrictions and regulations as imposed by authorities.
27.2 Restricted water usage is not grounds for cancellation or refund.
- Management Rights
28.1 Management reserves the right to require a guest to vacate the property for breach of these
Terms, in accordance with South African law, including the PIE Act, where applicable.
28.2 In cases of immediate threat, criminal activity, or illegal conduct, management may require guests to vacate without prior warning, subject to applicable law.
- Force Majeure
29.1 Neither party shall be liable for delay or failure to perform obligations due to events beyond reasonable control, including natural disasters, fire, floods, pandemics, war, terrorism, civil unrest, government regulation, strikes, or utility failures.
29.2 In force majeure events, management may offer rescheduling or credit at its discretion, taking into account circumstances and applicable law.
29.3 Where possible, management will assist in sourcing alternative accommodation if the property becomes unavailable. Remedies may be limited to amounts received.
- Limitation of Liability
30.1 To the fullest extent permitted by law, Alfa One Estates/Riva One liability is limited to direct losses arising from proven negligence in providing accommodation/management services. No liability is accepted for indirect or consequential loss, including loss of enjoyment or loss of holiday value.
30.2 Claims relating to building services or third-party contractors lie primarily against those responsible parties, except where liability cannot legally be limited.
- Governing Law & Jurisdiction
31.1 These Terms & Conditions are governed by the laws of the Republic of South Africa.
31.2 Any dispute may be brought in a court of competent jurisdiction in Cape Town, South Africa, without limiting any non-excludable consumer rights.
- Amendments
32.1 Management reserves the right to amend these Terms & Conditions at any time. The version applicable to your stay is the version provided with your booking confirmation or made available prior to check-in.
Acknowledgement
By booking and checking in, you confirm that you have read, understood, and agreed to these Terms & Conditions, including the annexures below.
ANNEXURE A
Riva One Parking & Access Gate Terms & Conditions Addendum
This Addendum forms part of the accommodation agreement between the Guest and Riva One, operated by Alfa One Estates (Pty) Ltd (the “Property”). By signing below and/or by using the parking facilities and access gate systems, the Guest agrees to the following terms.
- Parking at Own Risk: On-site parking is provided entirely at the Guest’s own risk. The Property shall not be liable for loss of or damage to vehicles or contents. Parking is permitted only in designated areas.
- Gate Access & Access Devices: Access devices are issued for personal use only and may not be shared. The Guest must ensure the gate is fully closed after every entry and exit.
- Proper Use & Responsibility: Leaving the gate open, tailgating, or tampering with access systems constitutes negligence. Any resulting loss or incident is the Guest’s responsibility.
- Liability & Indemnity: The Guest indemnifies and holds harmless the Property against all claims arising from misuse, negligence, or failure to secure the gate.
- Loss or Damage to Access Devices: Lost or damaged devices may incur replacement or reprogramming fees.
- Security Systems & Limitations: Security measures are deterrents only and not guarantees. Cameras are not actively monitored.
- Vehicle Movement: All vehicle movement within the property is undertaken at the Guest’s own risk.
- Breach & Restriction: Gate access may be withdrawn in cases of misuse or non-compliance.
- Acknowledgement: By signing below, the Guest confirms understanding and acceptance of this Addendum.
ANNEXURE B
Riva One – E-Bike Use, Assumption of Risk & Indemnity Agreement
Legal Entity: Riva One is a hospitality brand operated by Alfa One Estates (Pty) Ltd, a company registered in the Republic of South Africa. All references to “Riva One” include Alfa One Estates (Pty) Ltd, its directors, employees, agents, and contractors.
- Age & Legal Capacity: The Guest confirms that they are at least 18 years of age and legally competent to enter into this agreement.
- Voluntary Use & Assumption of Risk: The Guest acknowledges that the use of e-bikes involves inherent risks including traffic accidents, uneven terrain, weather conditions, mechanical failure, injury, illness, permanent disability, or death. Participation is voluntary and at the Guest’s own risk.
- Medical Fitness: The Guest confirms that they are physically and medically fit to operate an e- bike and that Riva One does not provide medical advice, assessment, or supervision.
- No Instruction or Supervision: The Guest acknowledges that Riva One does not provide professional instruction, supervision, or guidance unless explicitly agreed in writing.
- Release, Waiver & Indemnity: To the fullest extent permitted under South African law, the Guest waives and releases Alfa One Estates (Pty) Ltd and Riva One from all claims arising from use of the e-bike equipment, excluding gross negligence or wilful misconduct where not legally excludable. The Guest indemnifies and holds harmless Alfa One Estates (Pty) Ltd and Riva One against all claims, losses, damages, and legal costs arising from their use of the equipment.
- Third-Party Liability: The Guest accepts full personal liability for any injury, loss, or damage caused to third parties, including pedestrians, motorists, cyclists, or property, while using the equipment.
- Damage, Loss & Theft: All equipment remains the property of Alfa One Estates (Pty) Ltd. The Guest is fully liable for any loss, theft, or damage to the equipment or accessories and authorises the charging of repair or replacement costs to the credit card on file. Normal wear and tear excepted.
- Weather & Road Conditions: The Guest accepts that weather, traffic, and road conditions may change at any time and assumes all risks associated with riding under such conditions.
- Rules of Use: E-bikes are available on a first-come, first-served basis. Use is permitted only between 08:00 and 17:00. Bikes must be returned no later than 17:00. Helmets must be worn at all times. South African road traffic laws must be complied with. Riding under the influence of alcohol or drugs is strictly prohibited.
- Right to Refuse or Revoke Access: Riva One reserves the right to refuse or revoke e-bike access at its sole discretion for safety, weather, operational, or behavioural reasons.
- Governing Law: This agreement is governed by the laws of the Republic of South Africa and subject to the jurisdiction of South African courts.
- Acknowledgement: By signing below, the Guest confirms that they have read, understood, and voluntarily accept all terms of this Agreement.
ANNEXURE C
Drone Policy for Riva One
At Riva One, we are committed to ensuring the safety, privacy, and enjoyment of all our guests. To maintain these standards, the following drone policy has been established and must be adhered to strictly.
- Drone Operation Approval: All drone operations on Riva One property require prior written information to management in a timely manner so that management can inform other guests where necessary.
- Privacy and Safety Restrictions: Drones must not capture footage or images within 50 meters of any guest accommodation or private areas, including rooms, balconies, and private spaces.
- Privacy and Safety Restrictions: Drones may not operate in close proximity to any guest or staff without their explicit consent.
- Privacy and Safety Restrictions: Flight paths must comply with local aviation safety regulations and avoid causing any disturbance.
- Privacy and Safety Restrictions: If a guest or staff member objects to being included in footage, the operator must delete all relevant footage, including any backups, immediately upon request.
- Prohibited Uses: Drones must not be flown indoors.
- Prohibited Uses: Drones are prohibited in areas deemed unsafe or restricted by management.
- Commercial Use and Promotional Content: Any material captured on Riva One property that combines Riva One’s brand with third-party entities for commercial or promotional use requires prior written approval. Unauthorised use of such material may result in legal action.
- General Compliance: Drone operators must comply with all applicable laws and regulations governing drone use, including weight, distance, and no-fly zone requirements.
- General Compliance: Operators are solely responsible for ensuring the safe operation of their drones.
- Acknowledgement: By operating a drone on Riva One property, you acknowledge and agree to abide by this policy. Non-compliance may result in confiscation of the drone, removal from the property, and/or legal action.
- For any inquiries or to request drone flight approval, please contact Riva One management.